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Call Quality Score Calculator
Evaluate call center performance
Rate Call Quality
Score each metric from 1-5
Professional Greeting (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Active Listening (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Issue Resolution (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Hold Procedure (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Call Closing (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Tone & Professionalism (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Information Accuracy (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Call Efficiency (1-5)
5 - Excellent
4 - Good
3 - Average
2 - Below Average
1 - Poor
Calculate Score